Faci88 Privacy Policy — Player Data Protection

Faci88 ("we", "Platform", or "Company") is fully committed to protecting the privacy of every individual who uses our online gaming platform. This Privacy Policy explains in detail how we handle the personal information you provide to us, whether during registration, while using the platform, or through your interactions with our customer support team.

This policy applies to all registered players and visitors accessing the faci88 website and mobile app. We comply with applicable data protection laws, including the Personal Data Protection Act 2010 (PDPA) of Malaysia, and uphold the highest standards in personal data management.

Privacy is not merely a legal obligation for faci88 — it is part of our moral responsibility to every player who has entrusted us with their personal information. We understand that trust is the foundation of a healthy relationship between a platform and its players, and we never take that trust lightly.

Faci88 collects your personal information through several different channels. The following are the main categories of information we collect:

2.1 Information You Provide Directly

• Registration Information: Full name, email address, phone number, date of birth, and chosen password provided when opening a faci88 account.
• KYC Information: Copies of your national ID, passport, or other valid identification documents; proof of address such as utility bills or bank statements; a selfie or photo for identity verification.
• Financial Information: Bank account details, debit/credit card numbers (in a secure truncated format), e-wallet information, and transaction history.
• Communications: Live chat records, support tickets, emails, and feedback you submit to our team.

2.2 Information Collected Automatically

• IP address, browser type, operating system, and device used to access the platform.
• Gaming activity data — including games played, session duration, total wagering amounts, and game results.
• Platform usage data such as pages visited, access times, and navigation patterns.
• General geographic location information (based on IP address) to meet legal compliance requirements.

Faci88 uses your personal data only for legitimate and necessary purposes. We never use your data for unrelated purposes or beyond the scope stated below:

• Account Management: Creating, verifying, and maintaining your player account; processing login requests and two-factor authentication (2FA).
• Transaction Processing: Securely and accurately processing deposits, withdrawals, and any other financial transactions made through the faci88 platform.
• Legal Compliance: Meeting anti-money laundering (AML), identity verification (KYC), and reporting obligations to relevant authorities under Malaysian law.
• Platform Security: Detecting and preventing fraud, unauthorized access, account misuse, and other illegal activities.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support when needed.
• Customer Support: Answering inquiries, resolving complaints, and providing technical assistance via live chat and email.
• Platform Improvement: Analyzing aggregated usage data to improve the performance, design, and user experience of the faci88 platform.
• Marketing Communications: Sending promotions, bonus offers, and relevant notifications — only to players who have consented to receive them.

Faci88 does not share, sell, or disclose your personal information to third parties except in the following limited and lawful circumstances:

• Trusted Service Providers: Third-party companies that assist our operations — such as payment processors, identity verification providers, and cloud services — are all subject to strict confidentiality agreements and are granted access only to the data necessary for their specific tasks.
• Legal Requirements: When required by law, court order, or directive from a competent authority; or when disclosure is necessary to protect faci88's legal rights.
• Fraud Prevention: Sharing information with fraud prevention agencies or recognised industry bodies for the purpose of detecting and preventing illegal activity.
• Your Consent: In other cases where you have given explicit consent to share your data with a specific party.

Faci88 continually invests in security infrastructure to ensure your personal data is always protected against unauthorised access, modification, or disclosure. The key security measures we employ include:

• 256-bit SSL Encryption: All data transmitted between your browser or app and the faci88 servers is protected using industry-standard 256-bit SSL encryption — the same standard used by leading banking institutions.
• Two-Factor Authentication (2FA): An additional security layer requiring secondary verification beyond your password to log in to your account.
• 24/7 Monitoring: A continuous security monitoring system that detects and responds to threats or suspicious activity in real time.
• Internal Access Controls: Access to player data within faci88 is strictly limited based on job necessity (principle of least privilege). All access is logged and audited on a regular basis.
• Secure Data Backup: Data is regularly backed up to a secure location and recovery is tested to ensure data availability in the event of a technical incident.
• Regular Security Audits: Penetration testing and independent security audits are conducted periodically to identify and address any vulnerabilities.

Faci88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser that help us recognise you and remember your preferences.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login and session management. Cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collecting information on how you use our platform to help us improve performance and usability.
• Functional Cookies: Remembering your preferences such as language and display settings to provide a more personalized experience.
• Security Cookies: Helping detect and prevent fraudulent activity and protecting your account from unauthorized access.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the faci88 platform.

Under the Malaysia Personal Data Protection Act 2010 (PDPA) and faci88's internal policies, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the faci88 support team via Live Chat within the platform. We will process your request within 30 business days.

Faci88 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as long as required by applicable law.

• Active account data is retained for as long as your account remains active and for the required period following account closure to fulfil legal obligations.
• Financial transaction records are retained for a minimum of seven (7) years in accordance with Malaysia's financial and tax regulatory requirements.
• KYC data and identity documents are retained in accordance with applicable AML compliance requirements — typically five (5) to seven (7) years after the business relationship ends.
• Customer support communication logs are retained for three (3) years for reference and dispute resolution purposes.
• Once the retention period expires, data is securely deleted or anonymised using procedures that comply with industry standards.

In the course of its operations, faci88 may transfer your personal data to servers or service providers located outside Malaysia. Any such data transfer is carried out with adequate safeguards in place, including:

• Ensuring that recipient countries maintain a level of data protection equivalent to Malaysia, or that binding contractual agreements are in place to guarantee adequate data protection.
• Using recognized Standard Contractual Clauses for international data transfers.
• Ensuring all international service providers comply with faci88's privacy policy and applicable data protection laws.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat within the faci88 platform — available 24 hours a day, 7 days a week in Bahasa Melayu and English.
• Email us at: [email protected]

We aim to respond to all privacy-related enquiries within two (2) business days. For formal requests regarding privacy rights such as data access or deletion, the response period is up to 30 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant data protection authority in your area of residence.